Terms & Conditions
We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out on our 128-bit secure server. All coffee prices are subject to VAT at a zero rate unless otherwise stated at checkout for international customers. We reserve the right to refuse any service to anyone at any time, whether it be a request, service, order, or customer.
Sea Island Coffee can be contacted during normal UK working hours (9:00am - 5:00pm Monday to Friday). Please see our contact page for more information. Emails and messages sent on a weekend will be replied to the following Monday.
We will endeavour to fulfil your order and deliver the goods to you within five working days of the placing of your order using DPD within the UK and DHL for all other destinations. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.
CANCELLATIONS & RETURNS:
You can return goods you have ordered from us if the order is not satisfactory and is the fault of Sea Island Coffee, if it does not reasonably correspond with its description, or if it fails to comply with any other item implied by the sale of Goods Act 1979. Disliking the taste of a coffee you have not tried before or ordering the wrong product is not grounds for a return and will not be accepted.
Goods must be returned / exchanged within 14 days of being received and in their original condition. After this we reserve the right to decline a refund or exchange. The goods are your responsibility until we receive them here, so please use recorded post to send the order back to our offices. We will issue a full refund or exchange within 7 days after we receive the goods back.
CHANGES IN PRICE
We serve the right to increase the price of our products at any time and without warning. If you have a subscription with us, we will notify you of any upcoming changes in price at least 14 days before your next subscription charge is due. Unless we hear from you, we will assume that you want to keep your subscription at the new price. We will treat a cancelled direct debit as notice that you no longer require the subscription.
TELL US WHAT YOU THINK:
Sea Island Coffee welcomes your questions and comments about our website, privacy, or any other matter. Please send an e-mail to Customer Service at email@example.com if you have any feedback or queries.