Terms & Conditions – Sea Island Coffee

Terms & Conditions

Nothing contained within these terms and conditions affect your statutory right as a consumer.

PAYMENT AND PRICING:

We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out on our 128 bit secure server. 

All coffee prices are subject to VAT at a zero rate unless otherwise stated and include delivery charges within the UK. We are happy to quote for delivery outside the UK. We offer a comprehensive discount structure for those ordering large amounts of coffee. 

CUSTOMER SERVICE:

Sea Island Coffee can be contacted during normal working hours (9:30am - 5:00pm Monday to Friday). Please see our contact us page for more information.


DELIVERY:

We will endeavour to fulfill your order and deliver the goods to you within five working days of the placing of your order using DPDLocal within the UK. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

CANCELLATIONS & RETURNS:

You can return goods you have ordered from us if the Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.

Goods must be returned / exchanged within 14 days in their original condition after this we reserve the right to accept a refund or exchange. Please email us at info@seaislandcoffee.com for a returns form and if you are a customer from outside the EU you will need to request a returns commercial invoice as well. The goods are your responsibility until we receive them here so please use recorded post the back to our offices. We will issue a full refund or exchange (excluding original delivery charge) within 7 days after we receive the goods back.

If you wish to cancel your order:

(a) You can notify us by email to info@seaislandcoffee.com or call us on +44 (0) 203 242 0936 before we have dispatched the goods to you or

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.

Please send back the goods to: ISURUS Fulfilment Ltd, Fidelity House, Fengate, PE1 5XG, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. 

HOW DO WE USE COOKIES?

We use cookies (small text files) to store information on your computer. Some of these cookies are required to make our site work, ensure your security when logged into the website and maintain the functions that support your customer journey. We also have performance cookies that help us improve our service by giving us insight into how the site is being used.

We regard these as essential cookies and must be accepted in order to continue use of the website.

Third party & targeting cookies are connected with services such as social media networks that provide like and share buttons.


PRIVACY:

Sea Island Coffee is committed to protecting your privacy. Please check out our Privacy Policy section for more information.  


TELL US WHAT YOU THINK:

Sea Island Coffee welcomes your questions and comments about our website, privacy and any other matter. Please send an e-mail to Customer Service at info@seaislandcoffee.com. 

 

CHANGES IN PRICE

We serve the right to increase a price on our coffee on a 30 day notice period by email. Unless we hear from you we will assume that you want to keep your subscription at the new price. We will treat a cancelled direct debit as notice that you no longer require the subscription. 

 

COMPANY DETAILS

Sea Island eCommerce Limited. Registered in England No. 10525726
Vat No.GB 259507379