We ship to most countries worldwide! A few exceptions apply, so please check our shipping page for more information. If you're unsure whether we ship to your country, please get in contact and we'd be happy to help.

We aim to ship all orders within 48 hours, excluding weekends. During very busy periods like Black Friday and Christmas, this may be extended.

For UK orders, we always send via DPD with next day delivery.

For international orders, please check our shipping page for estimates on transit time. We use DHL for international orders and always use the fastest available service.

For any countries where duties & taxes need to be paid on an order, we charge this to you in advance at checkout, and then use this to sort all duties & taxes out for you in advance. You will not be charged anything else by customs.

You will receive regular text and email updates about your delivery, so please keep an eye on these to ensure you don't miss your delivery.

Your delivery driver should attempt delivery twice before the parcel is returned to us. In the event your parcel is returned, we will contact you to try and arrange redelivery. International returns may have to pay postage again.

If we do not hear back from you within 2 weeks of your order being returned to us, your coffee will be donated.

Storage Environment: Keep your coffee in a cool, dark place, away from heat and sunlight.

Freshness: Keep using the resealable your coffee arrives in to maintain its freshness for weeks.

Will it go off? When stored properly and kept dry, coffee doesn’t spoil. However, we suggest enjoying your coffee as soon as possible after it arrives for the best experience.

This depends on personal preference, but for specific brewing tips and what equipment you'll need, please visit our Brewing Guide.

Whole Beans: For those who prefer to grind their own coffee. We strongly recommend investing in a grinder and ordering whole beans to grind fresh just before brewing.

Filter Grind: Suitable for any drip or pour-over brewing, as well as stove top (moka pot) methods.

Espresso Grind: Designed for espresso machines.

Cafetiere Grind: Ideal for French press/cafetiere brewing and cold brew.

For further guidance, please see our Brewing Guide.

Our Nespresso compatible capsules are designed for use with all 'Original Line' Nespresso® and Nespresso compatible machines. We do not sell Vertuo pods (which are only available from Nespresso) or K-Cups.

We've made pods out of a selection of our bestselling coffees that also work well as a capsule. Explore our entire pod range here.

Subscriptions are charged automatically from the day it was first purchased, and then will continue to charge at whichever frequency you selected at checkout. If you want to edit when you're re-charged, you can do this by logging into your Sea Island account and clicking 'Manage Subscription'.

A select few coffees are not available on subscription at the moment due to their rarity. For limited time coffees, and those with exceptionally small yields, we do not currently offer a subscription service. This is to ensure that as many customers as possible have the opportunity to try some of our rarest coffees, as well as avoiding anyone's subscription going out of stock quickly.

The Sea Island team will contact you in the unlikely event that a coffee you have a subscription for goes out of stock, and arrange for a replacement or solution until we have the coffee again.

You can cancel your subscription any time by logging into your Sea Island account and clicking 'Manage Subscriptions'. If you're having trouble editing or cancelling a subscription, please email us.