Delivery
Sea Island are happy to offer express shipping and tracking to almost every country in the world. For international orders, shipping costs and any duties & taxes are calculated and prepaid for at checkout - Any charges at customs are then dealt with in advance by Sea Island to ensure your coffee is received as quickly as possible.
All orders are packed and shipped from our roastery in the UK. We aim to process and ship orders within 1-2 working days, although large orders containing multiple varieties of roasted coffee may take slightly longer.
DPD Premium Delivery: 1-2 working days after dispatch
Orders below 2kg - £4.99
Orders between 2kg-5kg - £8.99
Orders above 5kg - £13.99
Orders above £100 - FREE SHIPPING
DHL EXPRESS: 3-6 working days after dispatch
Orders above £200 - FREE SHIPPING
All other orders - Shipping starts at £22, exact amount calculated at checkout depending on weight and shipping location
There are no duties/taxes on shipments to the USA, although orders valued above $800 may be subject to additional checks at customs. If placing a very large order, we recommend splitting it into shipments that total under $800 to avoid delays. If you make a large order and DHL contact you for more information, please pass their email onto us and Sea Island Coffee will deal with the order.
DHL EXPRESS: 4-6 working days after dispatch
Orders above £250 - FREE SHIPPING
All other orders - Shipping starts at £32, exact amount calculated at checkout depending on weight and shipping location
DHL EXPRESS
Europe & the Channel Islands: 2-5 working days after dispatch
Rest of the world: 3-7 working days after dispatch
Exact shipping amount calculated at checkout depending on weight and location
Azerbaijan: Due to customs regulations in Azerbaijan, we are not able to collect duties & taxes at checkout. Duties & taxes will need to be paid on arrival by the customer.
Greece: Due to complications after the UK's exit from the EU, we are no longer able to ship to Greece.
Spain: Due to customs regulations, we are unable to ship orders valuing over €150.
Vietnam: Due to customs regulations, we are unable to ship coffee to Vietnam unless the importer has a 'Certificate on Food Safety Condition' prior to customs clearance.
Returns
We offer returns or exchanges if you have any issue with your order that is the responsibility of Sea Island Coffee. Postage costs to return an order are the responsibility of the customer.
We will make the reimbursement without undue delay, and no later than 14 days after the day we receive back from you any goods supplied. We will make the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees. Please note that shipping costs are non-refundable.
Goods should be sent back to our showroom at: Sea Island Coffee, 164 Old Brompton Road, South Kensington, London, SW5 0BA, United Kingdom without undue delay and no later than 14 days from the day on which you received your order.