Shipping and Returns – Sea Island Coffee

Shipping and Returns

WORLDWIDE DELIVERY

UK:

DPD Premium delivery with tracking - 1 to 3 working days from dispatch.

£6.50 on orders under 2kg

£11 on orders between 2kg and 5kg

£16 on orders above 5kg

FREE on orders over £60

  

USA:

DHL Air Express delivery with tracking - 3 to 6 working days from dispatch.

FREE on orders over £100

£20 on all other orders

 

CANADA & MEXICO:

DHL Air Express delivery with tracking - 3 to 6 working days from dispatch.

FREE on orders over £100

£30 on all other orders

 

EUROPE & IRELAND:

Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine

DHL Air Express delivery with tracking - 2 to 6 working days from dispatch.

£9.50 on orders under 2kg

£15 on orders between 2kg and 5kg

£30 on orders above 5kg

Duties and Taxes calculated at checkout.

 

OTHER SHIPPING RATES:

f

Guernsey & Jersey

DHL Air Express delivery with tracking - 2 to 6 working days from dispatch.

£12 on orders under 5kg

£18 on orders above 5kg

Australia, Japan, New Zealand, South Africa, South Korea

DHL Air Express delivery with tracking - 3 to 7 working days from dispatch. 

£30 on all orders

Algeria, Angola, Botswana, Burkina Faso, Burundi, Egypt, Equatorial Guinea, Ethiopia, Guinea, Guinea-Bissau, Kenya, Mauritius, Morocco, Nigeria, Cameroon, Rwanda, South Sudan, Sudan, Zimbabwe

DHL Air Express delivery with tracking - 3 to 6 working days from dispatch.

£40 on orders under 2kg

£50 on orders between 2kg and 5kg

China, Taiwan, Hong Kong

DHL Air Express delivery with tracking - 3 to 6 working days from dispatch.

£30 on orders under 2kg

£38 on orders between 2kg and 5kg

Bolivia, Brazil, Brunei, Cambodia, Chile, Colombia, Ecuador, Indonesia, Laos, Malaysia, Myanmar, Paraguay, Peru, Singapore, Thailand, Timor-Leste, Uruguay, Venezuela, Vietnam

DHL Air Express delivery with tracking - 3 to 6 working days from dispatch. 

£40 on all orders

Qatar, Saudi Arabia, United Arab Emirates

DHL Air Express delivery with tracking - 3 to 6 working days from dispatch. 

£30 on orders under 2kg

£35 on orders between 2kg and 5kg

£57 on orders above 5kg

 

RETURNS

We accept returns if you have an issue with your order that is the responsibility of Sea Island Coffee. Postage costs to return an order are the responsibility of the customer. 

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us at: Sea Island Coffee, 164 Old Brompton Road, South Kensington, London, SW5 0BA, United Kingdom without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.