PAYMENT:

We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out on our 128-bit secure server. All coffee prices are subject to VAT at a zero rate unless otherwise stated at checkout for international customers. We reserve the right to refuse any service to anyone at any time, whether it be a request, service, order, or customer.

CUSTOMER SERVICE:

Sea Island Coffee can be contacted during normal UK working hours (9:00am - 5:00pm Monday to Friday). Please see our contact page for more information. Emails and messages sent on a weekend will be replied to the following Monday.

DELIVERY:

We will endeavour to fulfil your order and deliver the goods to you within five working days of the placing of your order using DPD within the UK and DHL for all other destinations. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

CANCELLATIONS & RETURNS:

We cannot accept returns for any opened coffee, only unopened coffee may be returned. You can request a return/refund if the order is not satisfactory and is the fault of Sea Island Coffee, if it does not correspond with its description, or if it fails to comply with any other item implied by the sale of Goods Act 1979. Disliking the taste of a coffee you have not tried before, or ordering the wrong product is not grounds for a return and will not be accepted as these are perishable goods and cannot be resold.

Goods must be returned / exchanged within 14 days of being received and in their original condition. After this we reserve the right to decline a refund or exchange if it does not comply with our terms and conditions. The goods are your responsibility until we receive them here, so please use recorded post to send the order back to our offices. We will issue a full refund or exchange within 7 days after we receive the goods back.

ROAST LEVELS:

Almost all of our coffees are roasted to a medium level, unless stated otherwise on the product page. We check our roast levels of each coffee regularly to ensure consistency. Please contact us if you have any questions about the roasting of a specific coffee. We can custom roast most coffees on orders over 750g per coffee. Please email us for a custom roast.

SUBSCRIPTION CANCELLATIONS:

We will send a reminder email 2 days before your coffee subscription is set to renew. If you wish to cancel your subscription and stop being charged for a recurring order, please do so before the next order is shipped, or you will not be eligible for a refund. If you are having trouble cancelling your subscription in the customer portal, please contact us.

HOW DO WE USE COOKIES?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work. We use cookies to store information on your computer. Some of these cookies are required to make our site work, ensure your security when logged into the website and maintain the functions that support your customer journey. We also have performance cookies that help us improve our service by giving us insight into how the site is being used. We regard these as essential cookies and must be accepted in order to continue use of the website. Third party & targeting cookies are connected with services such as social media networks that provide like and share buttons.

CHANGES IN PRICE

We serve the right to increase the price of our products at any time and without warning. If you have a subscription with us, we will notify you of any upcoming changes in price at least 14 days before your next subscription charge is due. Unless we hear from you, we will assume that you want to keep your subscription at the new price. We will treat a cancelled direct debit as notice that you no longer require the subscription. 

TELL US WHAT YOU THINK:

Sea Island Coffee welcomes your questions and comments about our website, privacy, or any other matter. Please send an e-mail to Customer Service at info@seaislandcoffee.com if you have any feedback or queries.